Emergency Assistance



Flood Insurance



Property Insurance



Adjusting



Investigations



Press Archives



Recent Actions



Library



Multimedia



Action Steps



Contact Us



Notices




Expand All | Collapse All

 

Conflicting information about Disaster Assistance eligibility and benefits

Why do applicants receive conflicting information?

Contractors

FEMA relies upon a number of private contractors to handle phone calls process requests for payment and inspect losses. Since 2003 many of FEMA’s contractors have made headlines for a host of problems, including waste, fraud and abuse. In many cases the contractors have little knowledge and in some cases insufficient credentials or work experience for the jobs they are doing. In many cases the people that you will come in contact with in the disaster process have never worked a disaster prior to the one you that you have experienced.

When FEMA suspects problems in its programs they have been known to request audits. In recent years, however, when those audits ultimately revealed problems, FEMA has attempted to cover them up rather than fix them, often with cataclysmic results.

Accountability

There is very little accountability for problems that are identified within FEMA other than with Congress. Congress has oversight capabilities, however, it takes a concerted effort on the part of many legislators to effect a programmatic change. Survivors of previous storms have written thousand of letters to Congress, resulting in thousands of Congressional complaints, according to FEMA officials.

Survivors generally have very limited leverage

Even if a person applying for Disaster Assistance knows they are receiving incorrect information, there is very little they can do about it at that point in time. In most cases they are speaking with a telephone representative who is often a private contractor answering a FEMA telephone number. Applicants, media accounts and contractors report that many times there is no one to escalate the telephone call to because the call centers are often understaffed and overwhelmed.

Click here for source materials.

 

Last Modified: 100605 1829

Recent Site Updates
















Catastrophe Claims News:

Victims file $2 billion fraud suit

Maryland Insurance Commissioner alerts 13 commissioners, including AL, MS, LA and TX to flood adjusters' low-balling tactics

Former Presidential appointee and TX Ins. Com. speaks out on NFIP, "Fraud may have occurred on a large scale"

Desperate Moms plead for help from Laura Bush, Oprah and Montel

DHS Internal Briefing - To the Secretary and Senior Staff; US Senators request DOJ Investigation into FEMA

FEMA Insiders Report Internal "Disaster in the making" Expert reports plummeting moral, eroded capabilities and disaster professionals leaving FEMA in droves

Press Index



Alert

Wilma, Rita, Katrina, Ivan, Frances, Charley, Alex, Jeanne, Isabel Victims Insurance Claims Related Problems? Click here for the information you can use to help you receive a fair settlement.



FEMAINFO.US is an informational site run by the survivors, for the survivors, of catastrophes. It is not affiliated in any way with any government agency. Neither FEMAINFO.US nor the author makes any guarantees concerning the accuracy of the information on this website and assumes no responsibility for any misstatements or factual or legal errors. This website provides no legal advice or representation and should be tested and supplemented by other information. Consult a lawyer for legal advice about your specific problem.

Copyright 2004-2013 FEMAINFO.US. All rights reserved.